Conditions

1. General

All services provided by the online shop to the customer are made exclusively on the basis of the following terms and conditions. Deviating regulations are only valid if they have been agreed between the online shop and the customer. Our hand made production can vary from the original photo, this is the unique piece of one of our manufactured products.

2. Conclusion of contract 

2.1 The offers of the online shop on the Internet represent a non-binding invitation to the customer to order goods in the online shop.
2.2 By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract.
2.3 The online shop is entitled to accept this offer within 5 calendar days by sending an order confirmation. The order confirmation will be confirmed by e-mail. After fruitless expiry of the 5-day period, the offer is considered rejected.

3. delivery

3.1 All items will be shipped promptly, if available from stock.
3.2 The delivery time within Switzerland is, unless otherwise stated in the offer, a maximum of 1-2 weeks, if the item is not in stock then 2-4weeks.
3.3 Personalized products can last up to 4 weeks depending on how busy our production is, since everything is hand made.
3.4 We delivery all over the World

4. Packaging and shipping costs

4.1 By default, shipping is via PostPac Economy. All items can also be picked up by us by appointment.
4.2 If you require an express delivery, please contact us to discuss this.
4.3 Deliveries are delivered free of charge from CHF 400 ( only for Switzerland )

5. Payment options

- prepayment on our bank account (account number on confirmation mail)
- Credit card
- Bitcoin

6. Bank account

Clientis Zürcher Regionalbank Genossenschaft
8610 Uster - Switzerland

Iban: CH48 0685 0610 4657 6267 2
Bic/Swift: 
RBABCH22850
clearing: 6850

7. Returns

Returns are only possible in the case of material or manufacturing defects, the items must still be in their original packaging. Defective torn packaging etc. We can not remunerate. For processing please contact us (info@cocconero.com). A credit is only with a receipt possible.

8. Cancellation of an order

A cancellation of an order is possible by arrangement, but please note that we can charge for our activities an amount of CHF 100.- to 500.-.

9. Privacy

Your address data will be used exclusively for the processing of your order and will not be passed on. Policy Privacy»

10. Jurisdiction

Jurisdiction is CH-8001 Zurich